Our Policies

This Privacy Policy shall be applicable to all customers of SVAAS Wellness Pvt Ltd and users of www.svaaswellness.com By accessing the Website or using any of our services, you have read and understood the terms and conditions of usage, which includes this Privacy Policy and agree to the terms.

SVVAS Wellness” or “Us” or “We”– refers to SVAAS Wellness Private Limited.
“Privacy Policy”– refers to this Policy (Notice)
“You” or “Your” or “User(s)”– refers to the person accessing the Website in any capacity.
“Website”– refers to www.svaaswellness.com and any subsequent pages under its sitemap
“Services” – all services made available by SVAAS Wellnes

Data about or relating to a natural person who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of the identity of such natural person, whether online or offline, or any combination of such features with any other information, and shall include any inference drawn from such data for the purpose of profiling

Means such personal data, which may, reveal, be related to, or constitute financial data, health data, official identifier, sex life, sexual orientation, biometric data, genetic data, transgender status, intersex status, caste or tribe, religious or political belief or affiliation. This also includes “Sensitive Personal Data” as defined under the Indian Information Technology Act, 2008, and Sensitive Personal Data Information Technology Rules 2011.

Means such personal data, which may, reveal, be related to, or constitute financial data, health data, official identifier, sex Personal data which may be notified by the Central Government as critical personal data.

We are committed to protecting your privacy and have taken reasonable steps to protect the confidentiality of the information you have provided us and its transmission through the World Wide Web. In the process of you using this website or availing of the existing or future services or facility provided by the website, you may be required to furnish information, including but not limited to Personal Information and/or Sensitive Personal Information. You are urged to keep the information current to ensure that the services and facility remain relevant and reach you. We may collect Personal Information such as Name, Phone Number, Address, Email ID, Age, etc. for provision of services. We may also collect Sensitive Personal Information or Health Information for provision of appropriate services.

The information collected by us in one or more ways are mentioned below:

  • Information you provide us – while using the Website and/or while availing the products and some of the services made available on the website.
  • Information we get from your usage of website
  • Information we get through cookies – We deploy cookies when you visit our website. Cookies are small electronic text files that contain information that a website uses to store User preferences and settings. You have the option to reset your browser to control cookies; however, some of the Services offered by the website may not function properly if cookies are refused/reset/deleted.
  • Information we may get from our affiliates or third parties – These could be from your employers, hospitals, medical practitioners, diagnostic service providers, Insurance Service Provider and/or commercially available sources such as public databases, data aggregators, social media, etc.

By using this website or our services, you authorize us to use your information for a variety of purposes including but not limited to the following:

  • To provide You with insurance related services
  • To provide services to all Users of the Website
  • To personalize Your experience,
  • To improve our Website,
  • To improve our products and customer service,
  • To process transactions, where requested, under Your User Id and Password,
  • Send you information about us and / or our products and services, that is to contact you when required and/or
  • To send periodic emails or otherwise for information related to our products and services,
  • To administer a contest, promotion, survey or other site or business feature,
  • To conduct statistical analysis
  • For sales and marketing activities

We undertake not to disclose, except as otherwise provided, the Personal Information and/or Sensitive Personal Information provided by you to any person, unless such action is necessary in the following cases:

  • To meet requirements of any applicable law, regulation, legal process, governmental request, or customary practice directly or through our affiliates / banks / financial institutions / credit bureaus / agencies. Protect and defend SVAAS Wellness or its Affiliates’ rights, interests or property. The Company has defined responsibilities and processes to evaluate and respond to law enforcement or Government data requests. The submission is done in accordance with applicable rules and regulations
  • Enforce the terms and conditions of the products or services or Terms and Conditions
  • Act to protect the interests of SVAAS Wellness, its Affiliates, or its members, constituents or of other persons
  • For statistical analysis and verification or risk management
  • To enforce applicable terms and conditions, including investigation of potential violations
  • To detect, prevent, or otherwise address fraud, security or technical issues, analyse and manage other commercial risks
  • To protect against harm to the rights, property or safety of SVAAS Wellness, its customer or the public as required or permitted by law
  • To partners for the purpose of any financial product transaction/related transaction
  • To Third party service providers such as data cloud storage providers, call centres, payment gateways, banks to perform functions on our behalf. Examples include hosting data, delivering e-mail, and analysing data, providing marketing assistance, providing search results and providing customer service. The third party service providers are required to use appropriate security measures to protect the confidentiality and security of the Personal Information.

SVAAS Wellness retains the right to communicate with you (via e-mail, postal service, courier, mobile messaging services, and telephone or social media extensions) when you have agreed to receive such communication or where operational or regulatory requirements require us to do so.
SVAAS Wellness further retains its right to communicate through third party vendors. You shall have the option to unsubscribe to receive such email communication.

SVAAS Wellness may allow third parties to offer subscription and/or registration-based Services through the Website, App or other platforms (viz. WhatsApp, Twitter etc.). SVAAS Wellness shall not be responsible for any actions or policies of such third parties and Users are requested to check the applicable privacy policy and acquaint themselves with the terms and conditions of usage of such service providers, when providing personally identifiable information.
SVAAS Wellness shall be not liable for any variance in the features/benefits offered by such third parties and shall not in any case assume warranty on the efficiency or efficacy of such offers.

SVAAS Wellness shares certain personal data with third parties for activities including, but not limited to:

  • Marketing purposes
  • Document management/retention
  • Cloud storage
  • Cross-selling and up-selling of products of the SVASS Wellness or its subsidiaries.
  • Fraud and cyber security related investigation purposes

The Company uses third party data centres and cloud services to securely store your data and to minimise data loss. The relevant security safeguards and contractual clauses as required by relevant Laws are adhered to while storing your data.

We may retain your Personal Information and/or Sensitive Personal Information for long as it is necessary to fulfil the purpose for which such information was collected or for such a time as required to comply with regulations and applicable law.

SVAAS Wellness may amend or modify, this Privacy Policy including replacing this Privacy Policy with a new policy, at any time at the sole discretion of the Company. Revised Privacy Policy/amendments thereto shall be effective from the date indicated therein. Users are requested to periodically check the terms and conditions under this Privacy Policy from time to time. SVAAS Wellness shall not in any circumstance be held liable for such lapses on the part of the User

We take reasonable precautions to protect the website, information on the Website and our customers’ information from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular

  • We encrypt many of our Services using SSL certificates
  • We provide role-based access to Users who need to login to our systems/ applications
  • We provide password based authentication to users who login to our website
  • We review our information collection, storage and processing practices, to guard against unauthorized access to systems.
  • We permit access to personally identifiable information to our employees, contractors and agents who are subject to strict contractual confidentiality obligations for data processing purposes.
  • Conduct vulnerability assessments of our website and data processing systems periodically

Information, content and materials provided on this Website are on an “As Is” basis and SVAAS Wellness does not make any express or implied representation or warranty regarding the accuracy, adequacy or completeness of the same.

In case you require any further clarifications on the content of this policy or terms of use,
please contact dataprivacy@svaaswellness.com

Cancellation Policy

Doctor Consultation:
Doctor appointment been booked can be cancelled half an hour before the scheduled start of the appointment. If payment has been made by the customer, then refund would be processed as per the refund policy.

Diagnostics/Lab Test:
Home pick-up orders – A diagnostic / lab test order can be cancelled anytime unless it is marked as ‘Officer started’ by the phlebotomist. If payment has been made by the customer, then refund would be processed as per the refund policy.

Lab visit orders
A diagnostic / lab test order can be cancelled any time before the customer has checked in to the lab. If payment has been made by the customer, then refund would be processed as per the refund policy.

Medicine Purchase
E-Pharmacy orders – A medicine order can be cancelled any time before the invoice is generated by the Pharmacy partner. If payment has been made by the customer, then refund would be processed as per the refund policy.

Store pick-up orders
A medicine order can be cancelled any time before the invoice is generated by the pharmacy. If payment has been made by the customer, then refund would be processed as per the refund policy.

Refund Policy
If payment has been made by the customer, then refund would be initiated to the original source of payment.

Refund would be initiated in: 7-15 business days