Data about or relating to a natural person who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of the identity of such natural person, whether online or offline, or any combination of such features with any other information, and shall include any inference drawn from such data for the purpose of profiling
Means such personal data, which may, reveal, be related to, or constitute financial data, health data, official identifier, sex life, sexual orientation, biometric data, genetic data, transgender status, intersex status, caste or tribe, religious or political belief or affiliation. This also includes “Sensitive Personal Data” as defined under the Indian Information Technology Act, 2008, and Sensitive Personal Data Information Technology Rules 2011.
Means such personal data, which may, reveal, be related to, or constitute financial data, health data, official identifier, sex Personal data which may be notified by the Central Government as critical personal data.
We are committed to protecting your privacy and have taken reasonable steps to protect the confidentiality of the information you have provided us and its transmission through the World Wide Web. In the process of you using this website or availing of the existing or future services or facility provided by the website, you may be required to furnish information, including but not limited to Personal Information and/or Sensitive Personal Information. You are urged to keep the information current to ensure that the services and facility remain relevant and reach you. We may collect Personal Information such as Name, Phone Number, Address, Email ID, Age, etc. for provision of services. We may also collect Sensitive Personal Information or Health Information for provision of appropriate services.The information collected by us in one or more ways are mentioned below:
By using this website or our services, you authorize us to use your information for a variety of purposes including but not limited to the following:
We undertake not to disclose, except as otherwise provided, the Personal Information and/or Sensitive Personal Information provided by you to any person, unless such action is necessary in the following cases:
SVAAS Wellness retains the right to communicate with you (via e-mail, postal service, courier, mobile messaging services, and telephone or social media extensions) when you have agreed to receive such communication or where operational or regulatory requirements require us to do so.SVAAS Wellness further retains its right to communicate through third party vendors. You shall have the option to unsubscribe to receive such email communication.
The Company uses third party data centres and cloud services to securely store your data and to minimise data loss. The relevant security safeguards and contractual clauses as required by relevant Laws are adhered to while storing your data.We may retain your Personal Information and/or Sensitive Personal Information for long as it is necessary to fulfil the purpose for which such information was collected or for such a time as required to comply with regulations and applicable law.
We take reasonable precautions to protect the website, information on the Website and our customers’ information from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular
Information, content and materials provided on this Website are on an “As Is” basis and SVAAS Wellness does not make any express or implied representation or warranty regarding the accuracy, adequacy or completeness of the same.
Doctor Consultation:Doctor appointment been booked can be cancelled half an hour before the scheduled start of the appointment. If payment has been made by the customer, then refund would be processed as per the refund policy.
Diagnostics/Lab Test:Home pick-up orders – A diagnostic / lab test order can be cancelled anytime unless it is marked as ‘Officer started’ by the phlebotomist. If payment has been made by the customer, then refund would be processed as per the refund policy.
Lab visit ordersA diagnostic / lab test order can be cancelled any time before the customer has checked in to the lab. If payment has been made by the customer, then refund would be processed as per the refund policy.
Medicine PurchaseE-Pharmacy orders – A medicine order can be cancelled any time before the invoice is generated by the Pharmacy partner. If payment has been made by the customer, then refund would be processed as per the refund policy.
Store pick-up ordersA medicine order can be cancelled any time before the invoice is generated by the pharmacy. If payment has been made by the customer, then refund would be processed as per the refund policy.
Refund PolicyIf payment has been made by the customer, then refund would be initiated to the original source of payment.
Refund would be initiated in: 7-15 business days
SVAAS WELLNESS LIMITEDformerly known as “Regkinetics Services Limited”8-2-337, Road No. 3, Banjara Hills,Hyderabad, Telangana, India, 500034.
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